Yesterday, as I was walking home, instead of looking downwards and daydreaming, I walked straight ahead looking forward and without realizing it that I have actually being oblivious towards my surrounding. I have neglected my surroundings and people around me. As I walked I could see greenery on my both sides, the blue sky, cars on the road, an iguana walked passed in front of me, humans everywhere and other living things exists before my eyes. I have been self centered and always kept thinking about how terrible my life is, my job sucks and all is about ME!!!!
I have failed to look into the bigger picture...larger perspective of life.
I felt great as I walked facing ahead. A sudden sheer of confidence and never give up attitude conquered my mind.
I came to work and ready for the challenge ahead.
It is also amazed that when we worked under pressure we can actualy get things done stat. For example, my supervisor who claimed that he can't speak Mandarin suddenly could just verbally said in Mandarin to the patient.
And as for me, an Indian patient who is in pain of having ulceration over his palate needed to be seen by the specialist. Therefore his referral has to be approved by his company HR.
I informed him that I need some time to get approval and he started snapping at me. In my heart actually I don't even know how to go about doing it. Well I have other staff at the counter but in order not to appear STUPID. I acted cool. I didnt asked any of my colleagues for help.
Acvtually its the patient himself who actually helped me. He called the HR personnel on his mobile and I got to speak to her directly. When that is settled, I needed to booked an appointment for him on the system. I asked him when he wanted to make the appointment and he snapped back at me again. I WANT IT TODAY CAN'T YOU SEE I'M IN PAIN!!!
Again I stayed cool. I forget about the idea of booking over the system and I called directly to the specialist clinic. And again to prevent looking dumb. I called the call center to transfer my call to the specialist clinic. HAHAHHAHAHAHA.
Everything settled...Patient happy, I happy, Patient apologised for snapping and Kamsiah felt happy because she used her brain. HAHAHAHAHAHA.
Now I'm also the prey of getting snapping from doctors. ARGHHHHHHHHHHHH!!!
